RUCKER INSIGHTS LLC
Refund & Cancellation Policy
Different Rucker Insights products and services work differently. This policy explains what happens when you cancel coaching, purchase a digital financial tool, schedule a paid consultation, or enter into a custom business engagement.
Effective: September 2026
QUICK GUIDE
Start with what you purchased.
Financial Coaching
Cancel before the next billing period with the required notice. Paid periods are generally non-refundable once they begin.
View Policy → 02Financial Tools
Licensed digital products are generally non-refundable after delivery or access has been provisioned.
View Policy → 03Consultations
The $35 consultation fee is refundable when the applicable attendance and scheduling requirements are satisfied.
View Policy → 04Custom Projects
Cancellation, postponement, payment, and refund rights are governed by the signed proposal or written agreement.
View Policy →FINANCIAL COACHING
Cancel before the next billing period begins.
Rucker Insights Financial Coaching is a recurring monthly service billed in advance.
Either the client or Rucker Insights may terminate the coaching relationship by providing at least five (5) calendar days’ written notice before the next billing date.
Written cancellation notice may be submitted by email or through another written communication channel accepted by Rucker Insights.
Weekly sessions
Included weekly coaching sessions are use-it-or-lose-it and do not roll over into a later service period unless Rucker Insights agrees otherwise in writing.
Missed sessions
Missing or choosing not to use an available weekly coaching session does not create a refund or account credit.
Additional coaching
Additional coaching beyond the included service is charged only after the client has authorized the additional time.
FINANCIAL TOOLS & DIGITAL PRODUCTS
Digital products are licensed, personalized, and delivered electronically.
Rucker Insights financial tools are licensed Google Sheets products. Because a personalized licensed copy can be created and access can be provisioned shortly after payment, digital-product purchases are generally not refundable once delivery has occurred.
After delivery or access
Once your licensed workbook has been delivered, created for you, or access has been provisioned, the purchase is generally final.
Delivery or access problems
If you paid but did not receive the correct licensed product, or an access problem caused by Rucker Insights cannot reasonably be corrected, contact us so we can investigate and make the order right.
Duplicate or incorrect charges
Duplicate transactions or other apparent payment errors should be reported promptly. Confirmed duplicate or erroneous charges will be corrected as appropriate.
A change of preference, failure to use the workbook, or purchase of a tool that the customer later decides they do not need does not ordinarily qualify for a refund after licensed delivery has occurred.
CUSTOM-SERVICE CONSULTATIONS
The $35 fee is designed to reserve a substantive consultation—not create a barrier to getting help.
Rucker Insights charges a $35 refundable fee for substantive custom-service consultations.
The fee is separate from any future custom engagement. Paying the consultation fee does not obligate either party to proceed with a project.
CUSTOM BUSINESS ENGAGEMENTS
The signed proposal controls.
Custom consulting, advisory, project leadership, strategy, process improvement, and related engagements are individually scoped. Their cancellation, payment, postponement, and refund terms therefore depend on the written agreement accepted for that engagement.
Before acceptance
Receiving a proposal does not obligate the prospective client to proceed unless and until the proposal or other agreement is accepted according to its terms.
After acceptance
Once a custom engagement has been accepted, its signed proposal or other written agreement governs cancellation and payment obligations.
Postponement or rescheduling
Where permitted by the applicable agreement, work may be postponed or rescheduled with Rucker Insights approval while maintaining the agreed payment obligations.
Quality commitments
If an applicable signed proposal contains a specific quality guarantee or refund commitment, that written provision governs the engagement.
REFUND PROCESSING
Approved refunds go back through the appropriate payment process.
When Rucker Insights approves a refund, it will generally be returned through the original payment method when reasonably available.
After Rucker Insights initiates a refund, the time required for the funds to appear may depend on the payment processor, card issuer, financial institution, or other provider involved in the transaction.
Need help with a payment or cancellation?
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